Customer Support

We’re here to help.

Contact XENA Support

Lost your keys?
No problem.

We need your Key Code and Serial No. to print new keys.

Registered XENA owners can get a new set of keys in three easy steps.

(Not yet registered? Click below)

If you haven’t already done so, register your lock with your unique key code.


Pay US$19.95 to the PayPal account at

We cut and post a new set of three keys to your registered address.

Download the NEW XENA App

All XENA XX Series Disc-Lock Alarms now also come in a smartphone-controlled version.

Choose your smartphone OS below to download.

We take your privacy extremely seriously.
Before downloading, please read the information below.  

For XENA customers in Mainland China with limited access
to Google, please click below to download the app.

XENA Module & Battery Setup